Couple among those who say they have struggled to redeem on hotel chain’s ‘guarantee’ promising decent sleep

Premier Inn’s adverts say that a good night’s sleep is “guaranteed”, but a couple have claimed that any hope of that went out of the window when a “small army” of spiders began marching across the ceiling of their hotel room.

Jonathan Rees, who filmed what he claimed was an “epic gathering” of arachnids, is one of a number of readers who have contacted the Guardian after they attempted to claim on Premier Inn’s “Good Night Guarantee” but failed to get their money back.